Bowling Green, VA
The Service Order Technician will focus on facilities maintenance workflow control duties to provide mission critical production support necessary to keep performance data in the General Funds Enterprise Business System (GFEBS) current. Will staff the facilities maintenance call center desk to receive and submit Demand Maintenance Order (DMO) requests. Will translate maintenance requests into technical language that service technicians require. Using a substantive knowledge of shop operations and maintenance procedures, will assign a priority and determine the appropriate codes to appropriately classify DMOs in GFEBS. Will use knowledge of priority system approval authorities, and other technical Standard Operating Procedures to assign classification codes. Will verify facility codes, shop and skill codes, task codes, and technical data activity codes. Will provide DMO status to customers as required.
Office automation and quick learning of new technologies is critical to the work of the position. Must display proficiency in cross-training with Warehouse Operations Technician duties including creation of supply purchase requests in GFEBS, coordinating purchase requests, and issuing/receiving maintenance supplies for the facilities maintenance warehouse. Position reports to the Areli onsite Supervisor.
Five or more years of public works, utilities maintenance, or facilities maintenance work reception experience. Must exercise knowledge of facilities maintenance shop operations and trades in order to communicate DMOs by cellular phone to ensure that work is assigned in the most efficient manner as prescribed in an SOP. Professional customer service skills and excellent oral and written communication skills are required. Proficiency with Microsoft Excel, Word, PowerPoint and Outlook required. Experience with using GFEBS required. Candidate must speak, read, and write in the English language, be a US citizen, and is required to pass and maintain a National Agency Check Investigation.